I have been having trouble with my Bose Quite Comfort 2 head phones for a month but with in the last weekend the noise canceling bug (It randomly makes a high pitch squealing sound.)has became to much for me to cope with so I Paid a visit to my local Bose store.
I noticed that the new ones look a little different, but grudgingly I walked up to the counter and asked to buy another pair.
Bose Clerk:
Do you have any questions or would you like to try them out.
Me:
No, sigh they I am replacing a broken pair the noise canceling has run amuck.
Bose Clerk:
You might try calling our support. They may be repairable or give you some credit towards the purchase of a new pair.
Me:
Even though I have had them for like 2 and a half to 3 years?
Bose Clerk:
I think so and if not we'll be here tomorrow. Here is a business card with the support number. When you get home have the Head phone in front of you, support will ask for the serial number. And they will let you know what can be done.
Hmm now the wife chimes in that this Bose store is a convene stop for her after work. So we leave and when I get home I call Bose.
Bose:
Did you have a question or problem?
Me:
Yes I have a pair of Bose QC2 and the noise canceling has run a muck.
Bose:
Does it make this noise when it not connected to any audio signal?
Me:
Yes.
Bose:
Could you try removing the line in jack from the head phone, have you tried that already?
Me:
Yes, still the noise.
Bose:
Did you try replacing the battery wit a fresh one?
Me:
Yes.
Bose:
I don't have any thing in the database about this problem, and the warranty is for only one year. But I can sell you a new QC2 and discount the price by 199. Plus tax. You will just have to send in your old headphones.
Sweet. Not to mention their new model has made a few refinements over the years. Now that breads brand loyalty.